Three months into the lockdown, tourists who had booked international travel packages are demanding their money back. A survey conducted by the Mumbai Grahak Panchayat has revealed that 78 per cent tourists are not willing to take a credit shell, but want refunds from travel companies. The total worth of over 1,400 packages meant for over 5,000 tourists with six tour operates is over Rs 45 crore.

The survey was conducted between June 15 and 24 after the panchayat received many complaints from travellers regarding refunds. A total 1,423 people had booked tours for collectively 5,031 people, of which 3,054 are senior citizens. Around 75 per cent of the tours were international and the rest domestic. Of the 1,071 respondents with international packages, 406 had obtained all visas, 183 had obtained a few visas and 378 had not obtained any.